Refund Policy


What if any Delays

  • Times to ship mentioned on our website against each item are indicative and approximate values only and some times due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
  • If, for any reason, there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail
  • However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.


Incorrect addresses – will not be held responsible for missing items if you have made an error with your delivery address, we ask that you double check this before confirming your order. Product availability - Due to high demands or discontinued stock, we reserve the right to cancel any items from your order at our own discretion.

Please note: We, hold the right to cancel your order at any time for reasons which may or may not be disclosed.


We will offer you an exchange/refund on all ready to wear outfits under the following conditions:

  • Avalonsarees are notified within the day of receipt of the item
  • The customer must pay all additional delivery costs
  • The refund will be subject to an admin fee of the higher of 10% or £15 of the sale value
  • The item must not have been damaged and is in re-saleable condition
  • All customised orders and ready made outfits that have been stitched are not eligible for this offer.

All other items will be assessed on a case by case basis under the discretion of Avalonsarees. 

Note: please note the replacement piece may vary in colour/print as every outfit is unique in making


Transit Damages

Please be aware that although we take special care in ensuring your outfit is packaged appropriately, we will not be responsible for damaged/soiled packages due to delivery/customs procedure.

-------------------------------- only sells products that are free from manufacturing defects and that are of superior quality.
However, if you are unsatisfied with any of our product you may return and exchange it for another product of the same value or higher , ( subject to T&C)

Items must be returned within 14days.
Items must not be altered.
No returns for custom made/stitched products.

To return any item, ship it back to us via Parcel Post.
You are advised to contact us beforehand so that we can assist you accordingly.

Please send returns and exchanges to:



NO.2 jln PENDEKAR 16

,Tmn UNGKU Tun Aminah,

81300  SKUDAI
Johor, Malaysia


CONTACT NO; +6012-5684821 OR +6017-3624821



We will issue 90% refund of product price. (10% will be Order Processing charges.)

Customer need to first contact us through Contact Us page on web site before returning any product. If you will return the products before let us know the same, then we will not provide any refund.

Please read below points carefully before request for returns.



  • Customer need to bare the shipping cost while returning the products.
  • We will not refund the shipping charges paid by you while purchasing the item.
  • We will not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.
  • At any point of time the refunds will not exceed the actual value of the goods.
  • Refunds would not be accepted for custom made / stitched clothing, including readymade stitched sarees or sarees stitched with custom blouse. However we would accept returns if there is any faults from our end.
  • Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same.
  • In case of product return, we will issued refund/exchange  once we received the product back at our office.

All fraudulent credit-card transactions (including charge-back) will be dealt with full provision of law. Legal recourse as provided in Malaysia and Country of Order/Delivery will be fully utilized to book criminals participating in any type of Credit-Card Fraud.
Please be aware: charge disputes after receipt of merchandise would be regarded equivalent to theft via Credit-Card and are dealt with legal recourse, including direct action from Interpol.
Card fraud is a federal crime and a felony punishable by heavy fines and jail time. Fraudulent behavior will be prosecuted aggressively and with a passion to the fullest extent of the law. The ID and address of your computer and your ISP provider have been determined, and recorded as a safeguard against fraudulent behavior and may be used by legal entities to prosecute any guilty parties. considers fraud a direct and serious threat to our business profitability. We do not take any efforts to defraud lightly and will prosecute whenever and wherever possible to the fullest extent of the law.


Privacy Policy

Avalonsarees is committed to protecting the privacy of our customers’ personal data. Customer data is not passed on or shared with any other party.

Please be aware that actual color may differ slightly from that shown. While the essential color will remain the same, that is pastel pink will be pastel pink and turquoise will be turquoise, the actual shade may differ. Minor differences in exact shade of color differ due to lighting differences, individual photographer styles, film development differences, scanner differences and individual pc monitor color settings. .

  1. SHIPPING and HANDLING All orders are usually shipped within 30 days . In case of Custom Ordered Garments requiring Heavy Handwork, shipment may take 5/6 weeks. All garments are first encased in water-proof packets then securely packaged and sealed. All orders are shipped via Speed Courier Services (unless specified otherwise) and delivered approximately within 5 working days from date of shipment. Rush Orders can be shipped in 15 days approximately (email for exact time-frame of your selected products). All rush orders MUST be paid for via Money Transfer OR Bank Transfer . Orders paid for via Online Credit Card Portal cannot be rushed, as this form of payment takes time to verify. SALE PRICES NOT VALID FOR RUSH ORDERS - ORIGINAL PRICE MUST BE PAID . All orders are shipped by the fastest possible International Speed Courier Service. Transit time for courier service is usually 3 to 5 working days (Europe) and 4 to 7 working days (USA). Please note that we do NOT give Guarantees for Delivery Date as we have no control over extenuating circumstances that may/ may not delay delivery after we have shipped. Tracking Report of the concerned courier company will be conclusive proof of delivery



Am I getting Original Bollywood Outfits  ?
No. All Bollywood Outfits are only inspired by those worn by Movie Stars and are made exactly in the same style. Please be aware that very slight insignificant differences may occur, due to all outfits being completely handmade. (No two pieces of any Handworked Product can ever be exactly the same as each pair of hands will have it's own style of working.) Also be warned that wearing an outfit, similar to one worn by a star, will not necessarily make you look like that star!

Please Note: most original movie costumes are made for single use with cheap poly-mix fabrics. These fabrics have a shiny finish that looks good on screen but is quite tacky otherwise. All our Bollywood Inspired outfits are made from lush fabrics such as Pure Silk, Satin etc, so you are actually getting an improved product.