Frequently Asked Questions
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Before Ordering

Does Avalonsarees.com practice secure payment?
Avalonsarees.com practices secure payments. For more information on Secure Payment, please read our Security Statement here.

What are the available shipping methods?

Avalonsarees.com offers Express or Normal Registered Air Mail depending on your location.Avalonsarees.com provides free shipping worldwide.

Are bulk purchases entitled to any discounts?
Bulk purchases are entitled to discounts. Simply email us your list of purchases and we will customize a quotation for you.

Does Avalonsarees.com handle International Orders?
Yes, we handle International Orders and ship our products world-wide.

Can the delivery address be changed after I have placed my order?
Yes, Avalonsarees.com allows you to change your address after you have placed your order. Kindly contact us with your order number if you require us to change the address.

However, in the event that the product has been processed and sent, no changes in delivery address will be entertained.

Will a tracking number be issued for my shipment?
If available, a tracking number will be sent to you via your email as soon as your product(s) has been posted.

What are the different modes of payment accepted at Avalonsarees.com?
We accept payments through Paypal and Credit / Debit Card. .

How do I pay via Credit / Debit Card?
For more information on payment options and instructions, please click here.

Why is my Credit Card transaction not successful?
This could be due to some server maintenance issues faced by Paypal. We would recommend you to try checking out at a later time.

After Ordering

What is the status of my order?
Upon processing your payment, an e-mail notification will be sent to you. Thereafter, we will update you periodically on the status of your order through e-mail.

How long does it take for my order to be processed?
Upon confirmation of order, the product will undergo stringent Quality Control inspection before it is being dispatched. Shipment through normal delivery will take within Approximately 14-30  days while shipment through express delivery will take within 3-7 days ( subject to T&C)

What are the procedures for cancelling my order(s)?
If you wish to cancel your order after the payment has been done, you should contact us immediately. However, if your order has been processed, it cannot be cancelled .

How long does it take for my refund to be processed?
Your refund will be processed within 1-5 days.

How do I exchange my products?
For information on return policy, please click here.

How long does it take for me to get a replacement?
Your replacement will be processed in approximately ten (10) to fourteen (14) days.

When will the tracking code be issued?
The tracking code for your product(s) will be issued within 2 days after shipment( depends on stock)

How do I contact Avalonsarees.com?
For more information on our contact details,

Avalonfashionhouse@gmail.com

 

 

How do I submit my measurements ?
Easy! After processing your online order, e-mail detailed actual body measurements of HEIGHT, BUST, UNDER-BUST, WAIST  to Avalonfashionhouse@gmail.com. In case any other measurements be required, our production department will contact you later.